Refund policy

We run a card shop, so most of what's on our shelves can't come back once it's opened. Here's how returns work for orders placed on bigbodegasbreaks.com.

Sealed boxes and cases

Sealed boxes and cases are final sale.

Opened product

Opened boxes, packs and cases are final sale. We can't take back product once the seal is broken.

Graded singles

Graded singles are final sale. Many are 1/1s, and we describe and photograph every one so you know exactly what you're getting.

Merch

Tees, hoodies and hats can be exchanged for a different size or refunded to the original payment method within 10 days of delivery. Items must be unworn and unwashed, with the tags still on.

How to start a return

Request a return from your order in your account, or email contact@bigbodegasbreaks.com with your order number and what you'd like to send back. Please don't ship anything until we reply with instructions.

Return shipping

Return shipping is on us.

Refunds

Once your return arrives and we've checked it, we'll refund the original payment method within 5 to 10 business days. Original shipping charges aren't refunded unless the return is because of our mistake.

Damaged or wrong items

If your order arrives damaged, or something is missing or wrong, email contact@bigbodegasbreaks.com within 7 days of delivery. Include your order number and clear photos of the package, the packing and the item. We'll look at it and work with you on a fair fix. We can't help with claims sent after that window.

Manufacturer issues

What's inside a sealed box is up to the manufacturer. Short packs, misprints and missing hits are outside our control, but we're happy to help you file a claim with the manufacturer.

Cancellations

Merch orders can be cancelled any time before they ship. Request it from your order in your account, or email contact@bigbodegasbreaks.com. Boxes, cases, packs and singles are final sale and can't be cancelled once ordered. After an order ships, our return policy applies.

Chargebacks

If something goes wrong, please contact us first so we can make it right. Filing a chargeback or payment dispute without contacting us first may result in a permanent ban from our store and our shows.